UPDATE; 
Thanks for everyone's help.  Well, it wasn't the Relay.  I traced a continuity issue back to the "Up/Down" switch on the console.  Took apart the switch and found the metal "rocker" contact was shorter on the one end that was supposed to be contacting the "Down" side.  I was able to manually jump across each contact to move the top "up" and "down", so, I knew everything worked; I just had to get the contacts closer.  I bent the shorter end a little and it now makes good contact. 
  
I can't imagine how it became shorter; did it break on the end?...I don't know.  I did put the piece under a magnifying glass and I asked my wife if she could see anything unusual about the piece and she immediately said, "one end is shorter"  
  
Here is a pic of the inside of the switch and a pic of the "rocker" contact.