UPDATE;
Thanks for everyone's help. Well, it wasn't the Relay. I traced a continuity issue back to the "Up/Down" switch on the console. Took apart the switch and found the metal "rocker" contact was shorter on the one end that was supposed to be contacting the "Down" side. I was able to manually jump across each contact to move the top "up" and "down", so, I knew everything worked; I just had to get the contacts closer. I bent the shorter end a little and it now makes good contact.
I can't imagine how it became shorter; did it break on the end?...I don't know. I did put the piece under a magnifying glass and I asked my wife if she could see anything unusual about the piece and she immediately said, "one end is shorter"
Here is a pic of the inside of the switch and a pic of the "rocker" contact.